MISSION - Why do we exist
Nedax d.o.o. Sarajevo exists to ensure the quality of products and services on the market it operates in, providing quality, fast, highly professional representation, trade, sales and servicing of medical equipment based on the latest technologies and valid standards in this area. At the same time, creating additional values for customers, owners and the wider community, which is in line with our business strategy.
Vision - towards what do we strive
Nedax d.o.o. Sarajevo strives to strengthen its place and role, both on the market and in the eyes of our customers in the field of representation, sales and servicing of medical equipment, following and applying the most modern technologies in this area, as well as to ensure its further integrity and adaptability to new requirements, constantly improving the applied quality management system.
QUALITY POLICY - how do we achieve our intentions
With the aim of fulfilling our intention to strengthen our place and role, both in the market and in the eyes of our customers in the field of representation, trade, sales and servicing of medical equipment, we have based our business on the following general goals
• Applying the most modern technologies and ensuring constant quality improvement products, services and processes, in order to further build business success and develop the core business,
• Recognizing all the needs, expectations and demands of customers, fulfilling them, and putting in the forefront the constant increase of customer satisfaction, with joint communication, exchange of experiences, knowledge and mutual resolution of problems,
• Application of the latest international and national standards, regulations and technologies, as well as the application of the requirements of the ISO 9001 standard and their continuous improvement,
• Constant monitoring of business processes in order to eliminate the causes of possible reductions in the quality of services,
• Ensuring that customers and the wider community use high quality products and services, applying professional, expert and uncompromising work,
• Ensuring partnership relations with suppliers, and constant improvement of established relations with them on a long-term level in order to ensure continuity and quality in work,
• Facilitating further training of employees, training and application of procedures that support precise, reliable and efficient work with the aim of ensuring and increasing the expertise and competence of employees,
• Ensuring additional values to all interested parties: owners, employees, customers, and the wider social community.